• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

Hi,

Last week I replaced my yellow, blue and pink color in the printer and it worked like a charm. The black ink was very low so had to order that aswell. Original 711 of course.

Came now in the mail and I replaced the old black empty cartridge, but when turning it on I faced this error: There is a problem with the printer or ink system.

The wierd thing is that this message doesn't pop up if I have 3 out of 4 cartridges installed. Doesn't matter which that are installed. Only works with 3. Even tried to put back the old black ink but still got the same error when all 4 cartridges are installed.

Tried to remove the printhead and clean it but no success.

What should I do?

1 REPLY 1
HP Recommended

Bump

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.