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‎01-21-2024 07:14 PM

HP Recommended
Product: HP DesignJet T120 24-in Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

my HP DeskJet T120 printer was working fine before I removed and cleaned the print head. now I receive this error:

"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

I tried: (1) different HP ink cartridges, (2) resetting the printer using the Service menu, (3) reloading the latest firmware.

how do I recover from this error?

1 person had the same question
2 REPLIES 2

‎01-22-2024 02:56 AM

HP Recommended

Have a look at the print head if you see ink in there you most likely will need a new printhead.

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‎01-22-2024 11:31 PM

HP Recommended

there was a leaking ink cartridge, but that was replaced. the print head is now clean.

1 person found this reply helpful
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