Solved: Two different model plotters no longer recognize JetDirect i... - HP Support Community

Thr3 · ‎08-18-2017

In my workplace we just moved two plotters an HP T1200 and an HP T790. After the move I go down to test the network connection but as I'm trying to do that I find out the plotters no longer seem to recognize their JetDirect cards are installed. I can't configure the IP addresses because when I get to the fast ethernet it shows no jetdirect installed. When I boot up the plotter I see the 3 orange LED's light up so but they go off after the plotter is fully booted. The link lights for the network cable never flash at any point. I booted them up in diagnostics mode and when I check the plotter's IP address it shows 0.0.0.0 but no way to configure from there (I was just looking for another method at this point). I tried resetting everything I could find but nothing changed. I tried disabling the cards and enabling them in diagnostics with no change. Powered them off pulled the power coord booted them up... nothing. Google searches about jetdirect cards not being detected or similar searches are not popping anything up.

These plotters were working and have been used within the last month for sure. I didn't move them myself but one of them moved just within the same room. One just moved accross the room so I highly doubt it's from physical damage.

Any ideas?

SHThompson · ‎08-18-2017

Plug something else into the network port and see if it is actually working.

For some HP printers the network configuration options will not be available until they detect an active network link.

I also believe that those printers have a network port on the formatter which is not actually a JetDirect.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

View solution in original post

SHThompson · ‎08-18-2017

Plug something else into the network port and see if it is actually working.

For some HP printers the network configuration options will not be available until they detect an active network link.

I also believe that those printers have a network port on the formatter which is not actually a JetDirect.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

SHThompson · ‎08-18-2017

If your IT department has set up port security, then the printer will only work on a port that it has been assigned to and if you move them to a different port then that port will be disabled and have no network activity.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

Thr3 · ‎08-18-2017

Seems like a horrible design, every other printer on the planet doesn't require it to be plugged into anything to manually configure the IP. I don't remember having to have the HP 5550 plotters plugged in to configure them either although their jetdirect cards weren't on the formatter boards.....

Anyway thank you

SHThompson · ‎08-18-2017

They had actual JetDirect cards not just a network interface.

If you look close at the T1200 you will see there is a place to install a JetDirect card, I think the T790 will also have a spot but I don't recall the layout of that machine off the top of my head.

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

Two different model plotters no longer recognize JetDirect installed?

Create an account on the HP Community to personalize your profile and ask a question