Updating firmware 500/800

[FlordiaMan]

Began the process of updating the printer firmware of a Designjet 500. I get a warning that the printers current firmware version must be A.02.06 or higher. The version on the printer is only A.02.05. Where do I go from here?

[Valsimot]

You can download from HP firmware A.04.02 to upgrade your printer first, then upload to version A.05.01 but the only problem is that you need to run firmware A.04.02 upgrade from a Windows XP computer.

So if you have access to a computer with a Windows XP it's a 5-minute job.

https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-500-printer-series/25301  

[FlordiaMan]

Thank you for the information. I clicked on the link you provided which goes to the "Software and Drivers" page but was unable to find the A.02.04 firmware upgrade there. Would you know where I can find the A.02.04 firmware upgrade?

[Valsimot · Accepted solution]

The link is good, but you need to change it to a different OS choose Windows XP because your current running OS is automatically recognised.