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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Updating firmware 500/800

Create an account on the HP Community to personalize your profile and ask a question
05-27-2020 03:10 PM
Began the process of updating the printer firmware of a Designjet 500. I get a warning that the printers current firmware version must be A.02.06 or higher. The version on the printer is only A.02.05. Where do I go from here?
Solved! Go to Solution.
05-28-2020 12:17 AM
You can download from HP firmware A.04.02 to upgrade your printer first, then upload to version A.05.01 but the only problem is that you need to run firmware A.04.02 upgrade from a Windows XP computer.
So if you have access to a computer with a Windows XP it's a 5-minute job.
https://support.hp.com/hr-en/drivers/selfservice/hp-designjet-500-printer-series/25301
05-28-2020 07:38 AM
Thank you for the information. I clicked on the link you provided which goes to the "Software and Drivers" page but was unable to find the A.02.04 firmware upgrade there. Would you know where I can find the A.02.04 firmware upgrade?