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jamesosteen1984
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Various HP models on print server have stopped working

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Microsoft Windows Server 2016

So without any changes that we know of between our Windows print server or our Windows 10 environment, all of our HP models M605, M608, M653, M553 have seemed to stop working. They show online and we can ping the devices, but when we try to print to them it just says processing and either won't print or takes an extremely long time (most dont print and just error out). We also cannot access the web back end for any of them. Just spins and eventually times out. I factory reset one of them and immediately after the reset I was able to get into the web end for about a minute and then it went back to timing out. All of these printers worked yesterday, but as of this morning they just suddenly started experiencing these issues. Any one have any idea? Thx.

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D Hook
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There are some posts about a Win10 update that has caused problems with HP printers.  Don't recall the exact issue but other users have had success after rolling back the Win10 update.  Should be some posts on this board about it.  Try a search for "Windows 10" and see if the info shows up.

 

I'm still on Win7 so not familiar with the update, other than what I've read here.

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D Hook
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Here's a link from another post to Microsoft that talks about the update causing problems:

you can find more informations here: https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

 

I can't vouch for the info but it might give you a starting point on trouble shooting.  You have to scroll down to find the "Known issues on this update" section.

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