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‎12-10-2018 10:29 AM

HP Recommended
Product: HP Deskjet 2652
Operating System: Microsoft Windows 10 (64-bit)

I was having trouble printing so I un-installed the printer and am trying to re-install it now.

1 REPLY 1

‎12-11-2018 02:54 PM

HP Recommended

@Dunk2,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • What is the exact issue you are facing?
  • Is the wireless light on the printer blinking or steady?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, please follow the below steps to find the IP address of your printer.

 

Press the Information button (i) to print a printer information page and in this you will find the printer IP address.

 

Also, follow the below steps to uninstall and reinstall the printer on your computer.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

https://support.hp.com/in-en/drivers

 

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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