Won't scan old blueprints.

JVC14 · ‎02-21-2022

Once the sheet goes through the scanner, the message comes up with Cancelling Scan!

Any ideas?

Repairatrooper · ‎02-22-2022

Does it scan other documents?

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JVC14 · ‎02-22-2022

Yes, it does scan other documents. I have done some trial and error on this, and have found that it's the length of the paper that is the issue not the type of paper. It will scan 24" x 18" Arch C prints just fine, but when I try to put 24" x 36" Arch D paper, it cancels the scan every time.

Please help, this is a BIG problem as we do a lot of redlining to this size of paper.

Thanks,

JVC

Repairatrooper · ‎02-23-2022

What if you lower the resolution? The user guide provides very little information on scanning. I am tagging the moderators to see if they can have someone with better technical specs on the T830 reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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