(X) 21:13 Restart the printer. if the problem persists, call HP support,

[Rafiullah]

Dear Colleagues,

hope you are doing great!

just registerd myself in the community due to i am having serious problems with my HP1200Plotter.

recently it gives an error as subject of this message ((X) 21:13 Restart the printer. if the problem persists, call HP support,)

this error appears on the screen and is not allowing me further to go into the printers Menu and diagnose this issue.

so far i have replaced all the cartridges but this doesnt help at all and i am still having this problem on screen.

Thanks to help and provide a solution for this issue.

Many thanks in advance

Regards

Rafi

[davidzuts]

Problem Description: Failure moving Service Station
Corrective action: Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord. Check
the Primer Tubes. Reconnect the power cord and power on the printer.
2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws,
plastic parts, etc.) restricting the movement of the Service Station.
3. If the carriage has stopped over the service station, on the right side of the printer, check
that the cutter is not activated. The cutter may be blocking the carriage over the service
station, preventing the service station from performing the movement correctly. The cutter
is on the left side of the carriage.
4. Perform the Service Station diagnostic test to troubleshoot the problem further. See
Service Station Test on page 115.
5. Replace the Service Station. See Service Station on page 329.

Suggest you do a google search for the service manual so you can perform the tests and get some other ideas. Most times the service station needs to be replace unless there is an obstruction preventing it from moving. It is located on the right side below where the carriage assembly sits.

[Rafiullah]

Dear Sir,

Thank you for your prompt response.

i went through the whole procedure as per your instructions and resart the printer at the end, after resarting the printer i was able to hear atleast some sound in the printer startup process but finally it ends with a new error code this time which is ( "(X) 47:01". really dont know how does this new error comes on the screen!

Thank you in advance to share your recommendations on this issue.

Regards

Rafi

[davidzuts]

System Error: 47:YZ
Problem Description: Starwheels motor error
Corrective action: Try the following:
1. Switch the power off from the back of the printer and disconnect the power cord.
Reconnect the power cord and power on the printer.
2. Open the Window and check for any visible obstacles restricting the movement of the
Starwheel Assembly, then clear the obstruction.
3. Check that the Starwheel Assembly cable is not damaged and is correctly connected to
the Main PCA.
4. Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further.
5. Replace the Starwheel Motor. See Starwheel Motor on page 342.
6. Replace the Main PCA. See Electronics Module Main PCA and PSU on page 235.