• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-30-2019 06:12 AM

HP Recommended
Product: Designjet z2100
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Yellow is printing orange.

I recallibrated the paper, and then made a new ICC profile for the paper.

This reduced the orange, a bit, but...

On the calibration chart, the thin yellow rectangle at the top of the chart is orange, and not yellow as on all my other calibration printouts.

So it looks like the yellow ink has turnd orange, is this possable? or is the print head mixing some Magenta in because it is faulty?

 

Thanks in advance.

 

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2019 01:40 PM - edited ‎05-01-2019 06:30 AM

HP Recommended

Print a Nozzle Test pattern, if the yellow is orange then you have cross contamination in the Printhead and it might be purgeable, but you would have to print a lot of yellow.

 

Cross contamination happens when some ink oozes out of one printhead and is wicked up into another color.

 

Your Yellow Printhead is in the same package as the Magenta printhead so if the Magenta oozed a bit then it could easily get into the yellow nozzles.

 

I had this happen in a DeskJet years ago and printed many pages of "Pumpkin" before I had the printhead purged.

 

You can do a "Blot Test"

 

Remove the Y/M Printhead and blot it on a dry paper towel, if you don't get ink then try a damp paper towel.

 

The line of yellow will be the color in the printhead, if it's orangish then you definitely have a cross contamination isue, (or a slim chance of discolored ink in the cartridge/lines).

 

To check the ink in the lines you use a syringe with the right size metal tip, you insert it into the ink supply fitting in the carriage and draw some ink into the syringe.

 

Bottom line, replacing the Y/M printhead will probably resolve the issue.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎04-30-2019 10:35 AM

HP Recommended

OEM inks or 3rd party? If you remove the printhead and look at the slots you should be able to see if the magenta is leaking at all. Your driver could be corrupt, you might want to uninstall driver and do clean install.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-30-2019 01:40 PM - edited ‎05-01-2019 06:30 AM

HP Recommended

Print a Nozzle Test pattern, if the yellow is orange then you have cross contamination in the Printhead and it might be purgeable, but you would have to print a lot of yellow.

 

Cross contamination happens when some ink oozes out of one printhead and is wicked up into another color.

 

Your Yellow Printhead is in the same package as the Magenta printhead so if the Magenta oozed a bit then it could easily get into the yellow nozzles.

 

I had this happen in a DeskJet years ago and printed many pages of "Pumpkin" before I had the printhead purged.

 

You can do a "Blot Test"

 

Remove the Y/M Printhead and blot it on a dry paper towel, if you don't get ink then try a damp paper towel.

 

The line of yellow will be the color in the printhead, if it's orangish then you definitely have a cross contamination isue, (or a slim chance of discolored ink in the cartridge/lines).

 

To check the ink in the lines you use a syringe with the right size metal tip, you insert it into the ink supply fitting in the carriage and draw some ink into the syringe.

 

Bottom line, replacing the Y/M printhead will probably resolve the issue.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-30-2019 05:03 PM

HP Recommended

Hi SH,

 

Yes, that all sound very reasonable.

I will do a nozel print, and probably go with buying a new print head.

 

Thanks, Ian

Was this reply helpful? Yes No

‎05-01-2019 11:35 AM

HP Recommended

I printed an A1 sheet of plain paper with the yellow ink, and that seems to have cleared the problem.

 

Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.