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‎02-24-2018 11:23 AM

HP Recommended
Product: Z2100 DesignJet
Operating System: Microsoft Windows 10 (64-bit)

I have a large format plotter Z2100 Designjet. I continually get the same error 86:01 as the system boots up and I load paper.  Carriage always stos in the sam location - a few inched out of the service station.  I have done all the online suggestions: oiling cleaning ect.  The carriage moves freely befor and after the error.  

When I do the Scan Axis Diagnostics I get a speed error stating the max speed of 46 has been exceed (it is at 51.2).  Im not sure if the problems are related but its the only thin I got through the diagnostic process. Is there a way to lower the speed to come into spec? Any help would be much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2018 09:47 PM

HP Recommended

After trying all of the usual suggested fixes,  I tried a new Scan Axis Motor and it worked great.  Not a 86:01 error after that.

View solution in original post

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2 REPLIES 2

‎03-10-2018 04:41 PM

HP Recommended

Hello,

 

Did you try to clean the encoder strip?

 

https://support.hp.com/gb-en/drivers/selfservice/hp-designjet-sd-pro-scanner/7420666/model/7420667

 

As per your description the issue is only when loading paper rigth? 

 

it is the same issue if you load a sheet of paper?

 

BR

Juan

I am an HP employee
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‎03-11-2018 09:47 PM

HP Recommended

After trying all of the usual suggested fixes,  I tried a new Scan Axis Motor and it worked great.  Not a 86:01 error after that.

Was this reply helpful? Yes No
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