Z2100 error 21:13

[jeffie3]

Picked up an almost new Z2100 printer from a school. Had a broken belt. Sat for a few years. I replaced the belt. It would give me a 47:03 error. I resolved that. While cleaning everything up. I noticed the service station had a lot of dripped ink in it. Decided to clean it.  Now I am getting a 21:13 error. The printer has very few hours on it. It still had the cling plastic on the covers. According to the school. A student broke the belt while setting it up. Is there a procedure for cleaning and re installing the service station? 

[gringod · Accepted solution]

the motor under the servicei station has got ink on it.

Take the motor out and clean it, or replace it.

make sure the tray can move freely.

[SHThompson]

There is not a written procedure, but you can take it out and carefully disassemble it remove the felt pads and rinse them very thoroughly at a sink, preferably a deep sink.

It will likely take about an hour to clean the pads.

[jeffie3]

I would like to thank everyone for their help. I removed the service station again. Cleaned the motor, it looked clean, but cleaned it again anyway. Now the error 21:13 is gone. Still dealing with the 47:03 error. Does anyone have any good ideas? 

[jeffie3]

Cleaning the pads is how I got into the error to begin with. But cleaning it a 2nd time resolved the problem. I am now ack to dealing with the 47:03 error. I starwheel assmebly works. It goes up and down. Just keep getting the error. Any ideas? 

[SHThompson]

Have you updated the printer firmware, there used to be issues that the update would keep you from getting a 47 error but once you were getting it you would have to replace the starwheel lift assembly.

[jeffie3]

How do I update the firmware?