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jeffie3
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Z2100 error 21:13

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Hp Z2100 printer
Microsoft Windows 7 (64-bit)

Picked up an almost new Z2100 printer from a school. Had a broken belt. Sat for a few years. I replaced the belt. It would give me a 47:03 error. I resolved that. While cleaning everything up. I noticed the service station had a lot of dripped ink in it. Decided to clean it.  Now I am getting a 21:13 error. The printer has very few hours on it. It still had the cling plastic on the covers. According to the school. A student broke the belt while setting it up. Is there a procedure for cleaning and re installing the service station? 

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gringod
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the motor under the servicei station has got ink on it.

Take the motor out and clean it, or replace it.

make sure the tray can move freely.

 

 

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gringod
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the motor under the servicei station has got ink on it.

Take the motor out and clean it, or replace it.

make sure the tray can move freely.

 

 

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SHThompson
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There is not a written procedure, but you can take it out and carefully disassemble it remove the felt pads and rinse them very thoroughly at a sink, preferably a deep sink.

It will likely take about an hour to clean the pads.

If my post resolves your issue please click the accepted as solution button under it.


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jeffie3
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I would like to thank everyone for their help. I removed the service station again. Cleaned the motor, it looked clean, but cleaned it again anyway. Now the error 21:13 is gone. Still dealing with the 47:03 error. Does anyone have any good ideas? 

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jeffie3
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Cleaning the pads is how I got into the error to begin with. But cleaning it a 2nd time resolved the problem. I am now ack to dealing with the 47:03 error. I starwheel assmebly works. It goes up and down. Just keep getting the error. Any ideas? 

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SHThompson
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Have you updated the printer firmware, there used to be issues that the update would keep you from getting a 47 error but once you were getting it you would have to replace the starwheel lift assembly.

If my post resolves your issue please click the accepted as solution button under it.


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jeffie3
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How do I update the firmware? 

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