• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP Z3200 24" Non-PS Rev A
macOS 10.14 Mojave

I have two identical Z3200s that have both always prompted for roll length when loading, then tracked the remaining paper. I recently had a Print Mech board go down, so I replaced both it and the HD since they're a matched pair. 

 

Now when loading a new roll, I get prompted for paper type but it skips the length prompt and defaults to "unknown length."

 

Any suggestions?  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

View solution in original post

1 REPLY 1
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.