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HP Recommended
HP Z3200 24" Non-PS Rev A
macOS 10.14 Mojave

I have two identical Z3200s that have both always prompted for roll length when loading, then tracked the remaining paper. I recently had a Print Mech board go down, so I replaced both it and the HD since they're a matched pair. 

 

Now when loading a new roll, I get prompted for paper type but it skips the length prompt and defaults to "unknown length."

 

Any suggestions?  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

View solution in original post

1 REPLY 1
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

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