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kspl
Level 3
64 22 4 4
Message 1 of 2
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Solved!

Z3200 No longer prompts for roll length when loading new roll after replacing Print Mech board & HD

HP Recommended
HP Z3200 24" Non-PS Rev A
macOS 10.14 Mojave

I have two identical Z3200s that have both always prompted for roll length when loading, then tracked the remaining paper. I recently had a Print Mech board go down, so I replaced both it and the HD since they're a matched pair. 

 

Now when loading a new roll, I get prompted for paper type but it skips the length prompt and defaults to "unknown length."

 

Any suggestions?  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
kspl
Author
Level 3
64 22 4 4
Message 2 of 2
Flag Post
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

View solution in original post

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1 REPLY 1
kspl
Author
Level 3
64 22 4 4
Message 2 of 2
Flag Post
HP Recommended

Solved it. Bob Wert at lpscomputers.com was kind enough to research the solution for me:

 

From front panel:

 

-Settings (wrench icon)
-Printing Preferences
-Paper Options
-Enable Track Media Length

 

That's it!

 

Was this reply helpful? Yes No
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