• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎10-10-2022 05:05 AM

HP Recommended
Product: HP DesignJet Z3200 44-in Photo Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi

The printer throws a system error 87:10 / 0x16070001 when I try to print a file.

The docs say this is related to reading the encoder strip. Service manual says:

„ Upgrade the firmware. - I am on TR12-RB_16.0.0.1 which is the latest
„ Clean the Encoder Strip. - I cleaned the strip several times as shown in the service manual. Visually the strip looks clean and undamaged.

 

The Scan Axis diagnostics from the service menu completes OK. Does that rule out any of the remaining actions below?
„ Replace the Encoder Strip ⇒ Page 6-91.
„ Replace the Carriage PCA ⇒ Page 6-138.
„ Replace the Trailing Cables ⇒ Page 6-92.

 

I am grateful for any help about the next steps.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.