cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
4600steve
New member
1 0 0 0
Message 1 of 3
191
Flag Post

Z5200 "calibration cancelled due to scanning problems"

HP Recommended
macOS 11.0 Big Sur

When I try to calibrate the printheads I get an error message "calibration cancelled due to scanning problems".  yellows and blues wont print properly.  I have replaced all the ink.  I am hesitant to replace printheads because a) theyre expensive after just dropping $900 on all the inks b) im not seeing definite resolution from people after replacing the printheads.  Any ideas?

2 REPLIES 2
Repairatrooper
Level 14
Level 14
11,304 11,125 1,125 3,389
Message 2 of 3
Flag Post
HP Recommended

If you run a printhead test, are there visible dropouts in the yellow and cyan? If yes, if running a printhead maintenance does not clear the problem, you likely are stuck replacing them as the calibration routine will error out if there are more clogged elements than it can properly compensate for. What is the status of the printheads? Have they been used alot? Are they out of warranty? It is also possible that the line sensor, which is mounted on the side of the carriage, is dirty and needs to be cleaned.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
D Hook
Level 7
1,013 552 39 119
Message 3 of 3
Flag Post
HP Recommended

If replacing the printheads that aren't putting out ink doesn't help, you might want to remove and clean the line sensor.  It's fairly easy to remove for cleaning and, if needed, cheaper to replace than all the printheads.  Easily available new.  It's the part that does the scanning and can cause the error you're having if it's dirty or defective.  But if the print shows some colors missing, like Repairatrooper suggests, you're going to need to replace those printheads.  You can try cleaning them by setting them in a dish very warm water, almost hot, to let them soak.  I usually put a paper towel in a bowl and put with just enough water in to soak the paper towel.  Leave them in there for 30 or so minutes.  Remove them and GENTLY set them on a coffee filter and lightly wipe them.  You should see lines of ink if they're unplugged.  Repeat the process if needed.  If you don't see good, strong lines of ink, you'll need to replace the printhead.

 

Don't bother buying remanufactured printheads.  They seldom work.   

 

Part number for the line sensor from the service manual is Q5669-60684.  If you google that part number it will bring you up several vendors.  It seems to be a bit more expensive than most line sensors but it maybe because it has the spectrophotomer built into it.  I had this same problem on a Z3200 and ended up replacing the part.

 

There are service manuals available on the net that you can download that will show you exactly how to do it.  Here's a link to one from LPS Computers (no affiliation):

https://cdn.shopify.com/s/files/1/1083/1086/files/Z5200_Service_Manual.pdf?9878984334271461826

 

Let us know how it comes out.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation