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‎06-18-2019 03:56 PM

HP Recommended
Product: Designjet Z5600 Post Script Printer
Operating System: Microsoft Windows 10 (64-bit)

I have replaced the ink cartridges with new ones and my printer doesn't read them correctly. I'm always getting an empty message or a non-read message. Now I am getting a Reseat message for all of them. I have reseated them numerous times and nothing seems to help. The cartridges are ordered through HP.com on-line.

2 REPLIES 2

‎06-19-2019 07:55 AM

HP Recommended

May be defective cartridges...Try to clean gold plated connectors with ethyl alcohol and cotton swabs carefully. If same result - contact the on-line shop for replacements..

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‎06-21-2019 08:59 AM

HP Recommended

Thanks-I'll give it a try

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