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‎11-25-2019 10:55 AM

HP Recommended
Product: HP Design jet Z5600

Receiving persistent error code 21:13.  Display panel reads "call HP if problem persists" 21:13 .  Seeking how to correct error.

 
 
1 REPLY 1

‎12-28-2019 09:06 PM

HP Recommended

Hi!

 

This error is related to  the Service Station, If possible take a look inside to see if there is something blocking the movement of Service Station or You can go to to the Diagnostic menu and the service station test if it fails this component must be replaced. 

 

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Best regards and have a nice day!

Abraham B

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