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- Z6100PS 60" error 86:01 "possible paper jam"

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10-31-2019 02:20 PM
I need help with solving Error code 86:01. Before replacing the belt (belt broke) error already causing it to malfunction and giving errror code 86:01. I replaced the belt, but when it started doing the scan axis it made a big noise again and gave me the error. "86:01- Possible paper jam". I can't perform any tests, because each time I reboot it does the same thing, except I will get different error messages....42:10 or 08:01 or 86:01 (I get this one the most.possible paper jam)
Any help would be greatly appreciated.
Michael
11-03-2019 10:27 AM
The 42.10 error is related to the encoder strip. I would clean the encoder strip with a lint free water moistened cloth. You can mix a couple drops of iso-propyl alcohol in the water to help remove finger oils but do not use straight alcohol as it will damage the encoder strip.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.