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‎10-31-2019 02:20 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I need help with solving Error code 86:01. Before replacing the belt (belt broke) error already causing it to malfunction and giving errror code 86:01. I replaced the belt, but when it started doing the scan axis it made a big noise again and gave me the error.  "86:01- Possible paper jam".  I can't perform any tests, because each time I reboot it does the same thing, except I will get different error messages....42:10 or 08:01 or 86:01 (I get this one the most.possible paper jam)

 

Any help would be greatly appreciated.

 

Michael

1 REPLY 1

‎11-03-2019 10:27 AM

HP Recommended

The 42.10 error is related to the encoder strip. I would clean the encoder strip with a lint free water moistened cloth. You can mix a couple drops of iso-propyl alcohol in the water to help remove finger oils but do not use straight alcohol as it will damage the encoder strip.

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