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HP Recommended
Designjet Z6200

Hi all,

 

We have a defect happening on one of our Z6200 printers.

We remove the media and test on other units and do not get this issue, so I assume that rules out media as the issue.

It is a HW coated paper. We tried the profile for HW and Super HW.

 

Please see the attached images.

Does anyone have any idea how to resolve?

 

Cheers,

Roy

 

MDG Image_1.jpg

MDG image_2-2.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi All,

 

Here is what the issue was.

 

This apparently started happening after a couple of carriage strikes.

I checked the Scan Axis and all was fine, but if I ran the Scan Axis with media on the platen you could here a rubbing noise on the media.

 

I removed the carriage so I could see the bottom and there it was. Two (2) damaged printheads (Magenta / Yellow) that were rubbing along the media ever so slightly to create the defect.

 

 

Cheers all.

Roy

View solution in original post

3 REPLIES 3
HP Recommended

that photo looked horrible, no doubt.

 

I saw those on my Z3100 & Z3200 before & I did printhead alignment & fixed.

 

Maybe remove printheads & clean them first, then do printhead alignment & make sure it pass.

 

Try different photo paper & see what happen ?

HP Recommended

Hi,

 

Have you clean the platten?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

Hi All,

 

Here is what the issue was.

 

This apparently started happening after a couple of carriage strikes.

I checked the Scan Axis and all was fine, but if I ran the Scan Axis with media on the platen you could here a rubbing noise on the media.

 

I removed the carriage so I could see the bottom and there it was. Two (2) damaged printheads (Magenta / Yellow) that were rubbing along the media ever so slightly to create the defect.

 

 

Cheers all.

Roy

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