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- Z9 : Firmware issue : unable to print demonstration print

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08-14-2021
12:54 AM
- last edited on
08-14-2021
07:23 AM
by
MayS
Product: HP Z9
Operating System: Microsoft Windows 10 (64-bit)
Hello
When trying to print a demonstratio photo on my Z9, I'm facing an issue with code 0090-0007-0096:
The web application displays :
warning 0090-0007-0096 JGR9_08_21_20.1 20210814065756
Any idea ?
Thanks and regards
1 REPLY 1
08-14-2021 09:20 PM
According to the service manuals this is a parsing error and requires either firmware update or if that does not resolve the issue then the harddrive needs to be purged and then updated. Possibly a bad formatter.
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