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- HP Community
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- DesignJet, Large Format Printers and Digital Press
- Re: can i use a roll of paper with a damaged core?

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11-14-2018 05:02 PM
Hi, i just received a 3" roll of paper with a damaged paper core on 1 side. The other side is fine.
See photo.
3" roll of paper with damaged core
I am trying to fix this core, but so far no luck. if i can load this 3" core onto a 2" spindle (i found a youtube video that explains how to do it), could i use this damanged roll? or will it damage the prints, or damage the printer etc.?
thanks.
11-15-2018 10:26 AM
Of course, you can use it.
the paper is not damaged, the printer has sensors in the print carriage that detects the sides, to align, I see that only the cardboard support has been damaged, try to put it in round shape, pressing hard, do not hit, you have what to do, otherwise you will damage the roll support, they are fragile, they are made of plastic. I hope I've helped .
Pedro from Lima, Peru.