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‎11-27-2021 09:40 PM - last edited on ‎11-29-2021 06:48 AM by Retired

HP Recommended
Product: HP Designjet 500
Operating System: Other

An error 79.10 is prompt and I cannot run the printhead alignment it is cancelled. I changed printhead and renew firmware. I am lost here. Any recommendations......

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1 person had the same question
1 REPLY 1

‎12-01-2021 09:45 AM

HP Recommended

A04.02 is the recommended firmware for the 500\800 series.

Version 5 is no good.

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
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