• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
designjet 500 plus code :C7770F
Microsoft Windows 10 (64-bit)

HP designjet 500 plus diagnostic message missing magenta cartride , after changing it  with new cartridge the plotter go regular , but after a restart it says missing cartridge another one 

2 REPLIES 2
HP Recommended

Have you tried cleaning the contacts on both the cartridge and the Ink station to ensure good contact?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi , thanks for your message .

 

Yes i tried to clean the contact but without  effect .

 

The test of ink supply station is ok . With  the new cartridge the plotter prints until it turns off .

 

when it turned on again the diagnostic detects missing cartridge .

 

Thanks to everyone

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.