Create an account on the HP Community to personalize your profile and ask a question
06-13-2018 09:20 AM
Hello everyone, im having this error message when i try to print anything from any software. I have tried upgrading the firmware, new drivers from hp, compatibility in other pc, i have tried printing via usb and ethernet, and nothing.
I can print internal pages from the plotter as status, calibration pages and others with no problem, its just a trouble when i try to print from pc.
I hope you can help me with this issue. Thanks
Solved! Go to Solution.
06-13-2018 01:43 PM
Download the PCL driver & see what happen... after you download it & unzip to a directory where you can easily remember.
then go to printer property & change setting... update driver.... have disk.... point to that directory where you saved the pcl
I do not remember exact steps... pay attention yourself.
06-13-2018 02:14 PM - edited 06-13-2018 02:18 PM
I just check on hp website for dj510 & no pcl driver available, only the gl2. but the pcl driver for dj500 might work fine & available. I try get the link & it won't allow me..
DesignJet 500 PCL3GUI 64-bit Driver
you go to hp website... support..... software /driver....... designjet 500 .... download the pcl driver.
06-13-2018 03:23 PM
should work on 24 & 42".. you might forgot to pick the 42" model when you update the driver. go back & do it again.
screen should have at least 6 models, included the mono ..
PCL driver is better, faster & trouble free... GL2 not too stable & always problems when image files were large.
sometimes stops half way printing. I seen countless times before.
Now I am using Z3100, Z3200... only use PCL drivers....