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‎04-02-2018 02:29 AM

HP Recommended
Product: z2100
Operating System: Microsoft Windows 10 (64-bit)

Still have problems loading (roll) paper: On a good day, when loaded, I print eg. a diagnostic  image; after printing, printer cuts through the print (5 cm strip off) and messages:  81:01 Possible paper jam

According to advice here and in the manual, I should run the Paper Drive Test (3 x even(!))

Trying that once, I reached the PWM test, after which the printer said: 81:01 Possible paper jam

Back to square one!

Pls. advise

TIA

1 person had the same question
3 REPLIES 3

‎04-02-2018 06:41 AM

HP Recommended

You might have dirty (or damaged) encoder disc or defective encoder disc sensor.




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‎04-03-2018 02:42 AM

HP Recommended

(Why) Would that disrupt the test halfway through?

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‎04-05-2018 02:48 AM

HP Recommended

Why does my beloved "HP Team" post this: "The question that you posted, error 81:01, on 04-02-2018 02:29 AM in the HP Support Forum has received a response", when the response is from myself?
RSVP!

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