• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-02-2018 02:29 AM

HP Recommended
Product: z2100
Operating System: Microsoft Windows 10 (64-bit)

Still have problems loading (roll) paper: On a good day, when loaded, I print eg. a diagnostic  image; after printing, printer cuts through the print (5 cm strip off) and messages:  81:01 Possible paper jam

According to advice here and in the manual, I should run the Paper Drive Test (3 x even(!))

Trying that once, I reached the PWM test, after which the printer said: 81:01 Possible paper jam

Back to square one!

Pls. advise

TIA

1 person had the same question
3 REPLIES 3

‎04-02-2018 06:41 AM

HP Recommended

You might have dirty (or damaged) encoder disc or defective encoder disc sensor.




My profile on LinkedIn

Was this reply helpful? Yes No

‎04-03-2018 02:42 AM

HP Recommended

(Why) Would that disrupt the test halfway through?

Was this reply helpful? Yes No

‎04-05-2018 02:48 AM

HP Recommended

Why does my beloved "HP Team" post this: "The question that you posted, error 81:01, on 04-02-2018 02:29 AM in the HP Support Forum has received a response", when the response is from myself?
RSVP!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.