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‎07-17-2017 06:02 PM

HP Recommended
Product: designjet t120 24"
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

Anybody could help me with boot (?) message  BA7E43BE  ?

 

Is it main pca damaged or just firmware? Any way to enter in some diagnostic mode to send firmware to the plotter?

 

Regards

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2017 07:37 PM

HP Recommended

Most times the issue is a bad firmware usb thumb drive mounted on the main board. They are available from hp parts for 25.00 which is the way I would first go since it is a lot cheaper then the main board which comes with the same drive.  The part number is CQ890-67105.

 

Just go to the link below and put the part number in to order.

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

Do a google search for the service manual and you have to remove the main pca board and on the back side is where the drive is mounted. If the drive does not work, then the complete main pca will have to be replaced as new pca's come with the drive all ready installed.

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4 REPLIES 4

‎07-17-2017 07:37 PM

HP Recommended

Most times the issue is a bad firmware usb thumb drive mounted on the main board. They are available from hp parts for 25.00 which is the way I would first go since it is a lot cheaper then the main board which comes with the same drive.  The part number is CQ890-67105.

 

Just go to the link below and put the part number in to order.

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

Do a google search for the service manual and you have to remove the main pca board and on the back side is where the drive is mounted. If the drive does not work, then the complete main pca will have to be replaced as new pca's come with the drive all ready installed.

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‎07-18-2017 11:37 PM

HP Recommended

I just ordered this part. Thanks a lot Davidzuts

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‎10-08-2018 09:51 AM

HP Recommended

Hi,

 

I have a similar problem but the code that appreas is: 805DE031. 

Should I do the same?

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‎07-30-2019 06:53 AM

HP Recommended

Is this solution helpful? I have the same error displayed on my T520.

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