• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎04-18-2025 01:51 PM

HP Recommended
Product: HP Latex 365 Printer
Operating System: Microsoft Windows 11

The color sensor was replaced with part #B4H70-67106 by a an equipment dealer.  I  am not able to do a color calibration.  There are 2 error messages 1) the firmware is not compatible with the color sensor (latest firmware is installed).  2) the white point color of the print vinyl is not with in the specifications (The material is Orajet 3641).  I have emailed the dealer twice with no response.  Any ideas or sugestion?

Reply
3 REPLIES 3

‎04-19-2025 12:02 AM

HP Recommended

Have you reapplied the firmware? The error may be a result of a firmware mismatch and reinstalling might resolve it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-20-2025 06:52 AM

HP Recommended

Thank you for the response.  I also thought reloading the firmware might help, but have not found any documentation on how to do it. If you can direct me, I would be appreciative.  Thanks again.

Reply
Was this reply helpful? Yes No

‎04-20-2025 12:49 PM

HP Recommended

I have never updated a Latex model, but the user guide http://h10032.www1.hp.com/ctg/Manual/c05269091.pdf states to copy the firmware file to a USB key and restart the plotter with the key installed and then follow the instructions. On any other HP device it will prompt saying you are reinstalling the same firmware but allow you to do that. Often components have a chip on them that gets updated at the same time and hopefully the color reader is one of them.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.