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‎01-14-2025 05:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a new ink just fitted to my Designjet T1700 and it is not recognized. it's a genuine item under warranty until April 2026

Message, refit cartridge, if you get the same message, replace it. Tried several times to no effect. I need this unused ink replacing but the shop I bought it from no longer exists.

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2 REPLIES 2

‎01-14-2025 10:31 AM

HP Recommended

https://support.hp.com/ph-en/document/ish_2453821-1839525-16

 

According to the above document, there should be a contact number inside the package that you would call.

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‎01-17-2025 05:56 AM

HP Recommended

No number, only the web address for hp, they gave me a number to call but it does not exist.

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