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‎11-02-2019 07:28 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Suddenly mid-scanning, I can scan at 200 dpi but not 300 dpi, and instead get a pop-up message telling me there's an error in connectivity. However, wireless printing, and scanning to 200 dpi pdf or jpg succeed fine.  How can the dpi choice make a difference? 

2 REPLIES 2

‎11-02-2019 11:20 PM

HP Recommended

@Notonthepayroll 

 

Where do you scan from ? You can only scan higher dpi when using flat bed (glass).

 

Regards.

BH
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‎11-02-2019 11:39 PM

HP Recommended

Yes, this is the same flatbed glass that I've been scanning on for years, and that I can scan with the 200 dpi option , and now suddenly cannot scan at 300 dpi. And not only that, this malfunction started happening right between two scans, without any  changes being made to the preferences or network.

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