-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- ink cartridge failure with new ink cartridge

Create an account on the HP Community to personalize your profile and ask a question
09-03-2018 06:05 AM
I have oldish deskjet 2510. It said I needed new black cartridge (last one was not empty I recall) so hought a new HP cartridge and replace it. when tried to print got message
Ink Cartridge Failure
what should I do please
Solved! Go to Solution.
Accepted Solutions
09-03-2018 10:36 AM - edited 09-04-2018 01:55 PM
Hi, I Thanks for contacting with HP Support Forum.
Please new one ink cartridge which one is failed and if earlier new replace one is cover under warranty please contact with HP Partner or reseller or HP Support Centre for warranty replacement purpose (if you haven't used).
Please check through HP DeskJet 2510 Printer utility software.
Sometimes new ink cartridges arent work properly.
I hope you are understanding about this issue.
Regards
Rashed
Please accept my solution if it will help to you and send me thumb kudos.
https://www.linkedin.com/in/rasheddul
09-03-2018 10:36 AM - edited 09-04-2018 01:55 PM
Hi, I Thanks for contacting with HP Support Forum.
Please new one ink cartridge which one is failed and if earlier new replace one is cover under warranty please contact with HP Partner or reseller or HP Support Centre for warranty replacement purpose (if you haven't used).
Please check through HP DeskJet 2510 Printer utility software.
Sometimes new ink cartridges arent work properly.
I hope you are understanding about this issue.
Regards
Rashed
Please accept my solution if it will help to you and send me thumb kudos.
https://www.linkedin.com/in/rasheddul
09-04-2018 06:01 AM
Thanks Rashed
I will buy another cartridge and see if that works - the printer is 5 years old I think. I cleaned the contacts with rubbing alcohol (isoproponjal alcohol - or ... whatever its called) - made no difference.
cheers
angus goudie