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honeybear97436
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Message 1 of 2
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no color printing

HP Recommended
hpdeskjet 2540
Microsoft Windows 10 (64-bit)

I can print in black and white,and greyscale but no color

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Betty0610
HP Support Agent
HP Support Agent
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@honeybear97436

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Let me know if you see any color on the Test Page:

  1. Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.

  2. Touch and hold the Power button (), and then press the Cancel button ().

  3. Let go of the Cancel button and then the Power button. The test page prints.

For the best print quality, align the printer after you install a new cartridge.

  1. Lift the scanner lid.

  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.

    Image: Place the alignment page on the scanner glass

  3. Close the scanner lid.

  4. Press the Start Copy Black button  or the Start Copy Color button  on the front panel of the printer. The printer aligns the ink cartridges.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/model/5295961...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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