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‎03-03-2022 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hp scan doctor identifies driver device conflict. loaded new driver, printer activates when print job sent to printer but it stops and dos not print spooler has been reset. wireless connection has been reset. will print from copy command printer and computer reset numerous times

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3 REPLIES 3

‎03-04-2022 03:54 AM

HP Recommended

What model?

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‎03-04-2022 07:19 AM

HP Recommended

model 3830 all in one

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‎03-04-2022 07:59 AM - edited ‎03-04-2022 08:02 AM

HP Recommended

Do you have other printers/devices on the computer?  Sometimes the HP printers don't play well together.  Can you hook up the 3830 by USB for testing?

 

There's another area on the HP forums that deal with all-in-one printers.  You might do a search for it and post there to get better answers.

 

Here's some results from a search for your model:

https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?q=officejet%203830&noSynonym=false&colla...

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