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delcourlb
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paper keeps jamming and I have tried everything,

HP Recommended
DeskJet 2130 printer
Microsoft Windows 10 (64-bit)

the paper keeps jamming and I have tried everything, And I mean everything.  Error message always says "out of paper".  I checked to see if any paper is caught up and it is Clean. please help! everything is up to date. could there be something wrong with the spooling? I tried troubleshooting and it cannot find the problem. My printer is less than a year old.

 

thank you very much.

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Chimney_83
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Greetings @delcourlb

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your printer where the paper is jamming, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you getting the "Out of Paper" error on the computer?

Are you able to make a copy on the printer without the paper getting jammed?

 

If the paper jams while making a copy as well, refer to this HP Article and try the steps that you might have missed. 

If the paper does not jam while making a copy, uninstall the printer software by following the procedure mentioned below and install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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Chimney_83
Retired
Retired
8,121 5,897 488 959
Message 2 of 2
Flag Post
HP Recommended

Greetings @delcourlb

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your printer where the paper is jamming, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you getting the "Out of Paper" error on the computer?

Are you able to make a copy on the printer without the paper getting jammed?

 

If the paper jams while making a copy as well, refer to this HP Article and try the steps that you might have missed. 

If the paper does not jam while making a copy, uninstall the printer software by following the procedure mentioned below and install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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