printer failure T120 after a paper jamb to remove the last piece of a roll, does not work,

[Northengr]

DesignJet T120 after paper jamb with last piece of a roll is pulled out the printer says Printer error and does not print . It does go through the setup as if its going to print , "then "printed" empty page and tells me to turn off and then turn on - no improvement, tried ordering a printhead but that was worse won't even pretend to be printing now. is it a throw away?

Michael

[NK_Maverick]

Hello @Northengr ,

Here are some steps you can try to troubleshoot the problem:

1. Reset the Printer: Turn off the printer and unplug it from the power source. Leave it unplugged for at least one minute before plugging it back in and turning the printer on. This can sometimes resolve temporary issues.

2. Check for Any Residue Paper: Make sure that all pieces of paper are completely removed from the printer. Small pieces of paper stuck inside can cause errors.

3. Reset the Print System: Sometimes, the issue can be with the print system itself. Try resetting it by going to the printer settings on your computer, removing the printer from the list, and then adding it again.

4. Firmware Update: Make sure your printer's firmware is up to date. Go to the HP support website to find the latest firmware for your printer model and install any updates if available.

5. Inspect the Printhead Installation: Ensure that the printhead is correctly installed, and the contacts are clean. Use a lint-free cloth to carefully clean the electrical contacts on the printhead and inside the printhead access area.

6. Perform a Hard Reset: If none of the above steps work, try performing a hard reset on the printer. Consult the user manual for instructions on how to do this.

If these steps do not resolve the issue, it might be best to contact HP Support or a professional technician for further assistance. It's important not to force any parts into place or make unauthorized repairs that might void any remaining warranty. If the printer is still under warranty, reaching out to HP Support would be a beneficial step before considering replacement.

You can contact HP Support through the following link:
🔗 https://support.hp.com/in-en/contact

Please ensure you select the appropriate Country/Region to get localized support.

Note: The replacement may be chargeable, depending on your device’s warranty status and other applicable factors.

Thank You!

[Northengr]

Thank you for the attempt. I am a small business, and i could live without a plotter for a while, but to the detriment of my proof reading and verifying quality of my drawings which do often go out by pdf. This answer is about 2 months too late to be useful. Also i did not see anything in there that I had not already seen on line and tried, even to trying to order a new print head, where since i got no help from HP, i tried one by a different vendor at half price, but that did not work either.  So I bought a Canon.

Next I bought a new HP laptop on Amazon and when i called HP support to ask about why there was some odd characters showing up by default in the middle of the location string you would expect o saving a file, I got told this must be a modified computer because it had too much memory in it (64 GB) and was more than that machine was designed for and therefore they would not support me there either on this brand new machine. Strike 2

So fortunately the 17" laptop works well, but I will not likely buy another HP product, and the many people who think I know more than them will get the same advice. Used to be a good company, glad I do not have any stock.

Michael

[NK_Maverick]

Hello @Northengr ,

Thank you for sharing your experience so candidly. I’m sorry to hear about the challenges you've faced both with your plotter and the support you received. It’s especially frustrating when you’ve already tried multiple solutions and invested time and money, only to be met with limited assistance.
Your decision to switch to Canon sounds like a practical move given the circumstances, and I’m glad to hear your new 17" laptop is working well. Your feedback is valuable. Wishing you continued success with your business and smoother experiences with your tech going forward.