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‎10-13-2020 01:48 PM

HP Recommended
Product: t795
Operating System: Microsoft Windows 7 (32-bit)

When turning on the printer, the screen gets stuck at 1% and i get the error 08:11. 

LED

I Flashing

II ON

III ON

then go off all 3 led after booting

In web service printer status is : READY FOR PAPER

replace INTERCONNECT BOARD

and check All Cable

REPLACE HARD DRIVE

NOT SOLVING

PLEASE HELP ME😞

Category:
3 REPLIES 3

‎10-15-2020 03:42 PM

HP Recommended

@Mehdigh

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists,  I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎10-15-2020 04:06 PM

HP Recommended

thank you

NOT resolve

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‎10-15-2020 04:14 PM

HP Recommended

@Mehdigh

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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