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Lettieg
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why does my hp office jet 5230 keep going offline? how to fix?

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Office Jet 5230

my printer keeps going offline, I do a diagnose and fix and it says it can't find the printer..how do I get it to go back online?

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sandytechy20
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@Lettieg

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

 

Sandytechy20
I am an HP Employee

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Lettieg
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Hi I am using Windows and Microsoft Office

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HJ47
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please check this video 

 

it may help

 

https://youtu.be/GBU4GkHYMpw

Sometimes printer goes out from network
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