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‎07-06-2020 06:08 AM

HP Recommended
Product: Office Jet 5230

my printer keeps going offline, I do a diagnose and fix and it says it can't find the printer..how do I get it to go back online?

2 people had the same question
3 REPLIES 3

‎07-08-2020 01:33 PM

HP Recommended

@Lettieg

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

 

Sandytechy20
I am an HP Employee

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‎07-09-2020 04:23 AM

HP Recommended

Hi I am using Windows and Microsoft Office

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‎07-09-2020 04:57 AM

HP Recommended

please check this video 

 

it may help

 

https://youtu.be/GBU4GkHYMpw

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