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stevehdb
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Message 1 of 2
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z6100 error 61.01

HP Recommended
Microsoft Windows 10 (64-bit)

help please help 

i have a z6100 60in  and when i try to print a pdf i get the error message 61.01

has any one come accros this  problem as i side note the printer is conectedto my pc via a cabel through the internet rooter .

regards Steve

1 REPLY 1
D Hook
Level 7
877 824 36 101
Message 2 of 2
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HP Recommended

From the service manual:

 

System Error:
61:01
Problem Description:
The file format is incorrect and the Printer cannot process the job.
Corrective Action:
Try the following:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the
power cord and power On the Printer.
• Check the graphic language setting of the Printer (Refer to the User’s Guide).
• Resend the file to the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest
version.
• If printing from a RIP check that the RIP version is the latest available.

 

 

 

Do you have the Z6100 or the Z6100PS model?

 

If you don't have the PS model (Adobe Post Script) you might have trouble printing anything from Adobe files such as PDF's or from Illustrator.  Check the language options on the menu front screen to see what language you're using.  Is this a document or is it a drawing file?

 

Also try converting the file to a word doc or some other file that the printer will understand the language.

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