Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
1 0 0 0
Message 1 of 2
Flag Post

z6100 error 61.01

HP Recommended
Microsoft Windows 10 (64-bit)

help please help 

i have a z6100 60in  and when i try to print a pdf i get the error message 61.01

has any one come accros this  problem as i side note the printer is conectedto my pc via a cabel through the internet rooter .

regards Steve

D Hook
Level 7
877 824 36 101
Message 2 of 2
Flag Post
HP Recommended

From the service manual:


System Error:
Problem Description:
The file format is incorrect and the Printer cannot process the job.
Corrective Action:
Try the following:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the
power cord and power On the Printer.
• Check the graphic language setting of the Printer (Refer to the User’s Guide).
• Resend the file to the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest
• If printing from a RIP check that the RIP version is the latest available.




Do you have the Z6100 or the Z6100PS model?


If you don't have the PS model (Adobe Post Script) you might have trouble printing anything from Adobe files such as PDF's or from Illustrator.  Check the language options on the menu front screen to see what language you're using.  Is this a document or is it a drawing file?


Also try converting the file to a word doc or some other file that the printer will understand the language.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation