09-15-2019 04:15 PM
HP8710 printer has error code after software update. Error code B89F8384. Have powered off the machine for 3 minutes, held the power button down as was described in other community posts. When the printer is powered back on I just have a blue screen with the error code. The print heads don't move and the scanner bed doesn't light up when powering on.
09-18-2019 11:07 AM
@InTheRain, Welcome to HP Support Community!
Refer to the document HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays for details.
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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