Hi @TonyPalatka1
Welcome to the HP Support Community. I'd be happy to assist you.
- The printer that you are using, is it a HP Officejet 8710?
- Are you using HP Instant Ink cartridges?
- Is the printer enrolled in Instant Ink?
For now, let us try these steps:
Restart the printer, the wireless router, and the PC
Restart the web services
Refer to this document to know how to turn it off.
To turn it back on, refer to this document.
If the issue persists, perform the steps 2 and 3 from this document.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee
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