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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Printer lists an error that says Cannot Print. Visit www.hpi...

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04-01-2020 12:52 PM
Printer lists an error that says Cannot Print. Visit www.hpinstantprint.com for information. Printer does not print. New cartridges installed. HP diagnostics show all green.
04-06-2020 08:55 AM - edited 04-06-2020 08:56 AM
Welcome to the HP Support Community. I'd be happy to assist you.
- The printer that you are using, is it a HP Officejet 8710?
- Are you using HP Instant Ink cartridges?
- Is the printer enrolled in Instant Ink?
For now, let us try these steps:
Restart the printer, the wireless router, and the PC
Restart the web services
Refer to this document to know how to turn it off.
To turn it back on, refer to this document.
If the issue persists, perform the steps 2 and 3 from this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee