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‎10-09-2014 09:42 AM

HP Recommended

Hi everyone,. I'm hoping someone can help. We have 6 Polycom Soundstation 321 running on a 3CX system. We cannot recieve internal calls eveon though we can make calls. Whenever we get try and ring get one of the following errors

 

 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:

 

[CM102001]: Authentication failed for AuthFail Recv Req INVITE from 37.157.52.142:5060 tid=5dd0fc67 Call-ID=0eff5c344d627f127e5a009e0b0996d4@sip.voicehost.co.uk:

 

Both SIP trunks are configured exectly the same but pointing to diffreent call groups. 

 

If anyone has any idea whats going on it would be greatly appreciated. 

 

 

 

 

 

1 REPLY 1

‎10-09-2014 10:13 AM

HP Recommended

Hello AndyW79,

welcome to the Polycom Community.

This is not an Polycom error message so I suggest your question may be better asked inb a 3CX Forum.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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