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What’s new in Poly Rove 8.0.9, Click here to check it out!
Locked

‎01-29-2024 04:56 PM

HP Recommended
Product: CCX 500

Hello:

Can someone help to know if the CCX series, in specially the 500 and 600 can be updated to android 11 or beyond? as I know they run win android 9; I do upgrade the phone to the latest software release but I do not know if these releases contain an android upgrade or don't. the reason I’m asking this is because we are making an update to our MDM platform and the office services will not be available to android 9 or 10.

 

Kind Rgds

Aldo

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2024 12:12 AM

HP Recommended

Hello @aldoagraz ,

 

welcome back to the HP Poly community.

 

Did you ever solve your issue >here<?

 

Without a follow up these posts just stay there unanswered and do not help other users or the search functionality.

 

In regards to your new question, our firmware includes any Android version we release.

 

You are unable to just update the Android version on your own.

 

We plan to update via PVOS 9.0 (yet unreleased and the name may change) the Android version for CCX and the Poly C60 phones.

 

Keep monitoring the forums for an announcement.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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Was this reply helpful? Yes No
2 REPLIES 2

‎01-30-2024 12:12 AM

HP Recommended

Hello @aldoagraz ,

 

welcome back to the HP Poly community.

 

Did you ever solve your issue >here<?

 

Without a follow up these posts just stay there unanswered and do not help other users or the search functionality.

 

In regards to your new question, our firmware includes any Android version we release.

 

You are unable to just update the Android version on your own.

 

We plan to update via PVOS 9.0 (yet unreleased and the name may change) the Android version for CCX and the Poly C60 phones.

 

Keep monitoring the forums for an announcement.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Tags (1)
Was this reply helpful? Yes No

‎01-30-2024 07:49 AM

HP Recommended

Thank you so much for your fast reply and your help. i will continue to monitore the following news about this.

 

Kind Rgds

 

Aldo

Was this reply helpful? Yes No
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