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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎04-28-2025 07:00 AM

HP Recommended

Hello, I'm making an inventory for the company CCX phones and I need to match all the firmware versions with their realtive Android versions.

I know that CCX v9 is based on Android 12 and v8 is based on Android 9, but I need to know more in deep which build jumps to Android 10 and 11.

Thank you

AZ

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2025 07:46 AM

HP Recommended

Hello @_AZ_ ,

 

  • Trio 8800 Android 4.0 and are end of Life
  • Trio 8500 Android 4.0 and are end of Life
  • Trio C60 started with Android 9 upgraded to Android 12 via PVOS 9.x
  • CCX started with Android 9 upgraded to Android 12 via PVOS 9.x

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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3 REPLIES 3

‎04-28-2025 07:03 AM

HP Recommended

Hello @_AZ_ ,

 

Welcome to the HP Poly community.

 

There was no Android version 10 or 11 for the CCX Phones.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎04-28-2025 07:10 AM

HP Recommended

Thank you very much, we also have some 7.x CCX, can you tell me the Android version?

Last, I would appreciate if you can tell me the android version for a 5.9 .5.3066 Trioc60.

TX

AZ

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Was this reply helpful? Yes No

‎04-28-2025 07:46 AM

HP Recommended

Hello @_AZ_ ,

 

  • Trio 8800 Android 4.0 and are end of Life
  • Trio 8500 Android 4.0 and are end of Life
  • Trio C60 started with Android 9 upgraded to Android 12 via PVOS 9.x
  • CCX started with Android 9 upgraded to Android 12 via PVOS 9.x

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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