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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-12-2011 11:34 AM

HP Recommended

Hi.  This is my first post and this problem is driving me crazy.  I'm trying to upgrade the Bootrom and SIP on my soundpoint 300 VOIP phone.  I am using solarwinds TFTP to send the files over to the phone.  WHen the phone reboots it says that it is downloading the new software but then gives an error that says error updating bootROM!  On my TFTP side the error reads GET.  Interrupted by client, received error packet with code: 0 and message: Undefined error code.  The TFTP server and the phone are directly connected with a crossover cable so i know there are no switching problems. 

 

TFTP isn't something i use very often so if you have instructions please make them clear on how to do it.  I am grateful for any help that i can get on this issue. 

 

SB

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2011 12:41 PM

HP Recommended

Hello Sbrousse,

 

hello and welcome to the Polycom Community.

 

Please follow this guide that explains in the language section how to load a Firmware via the Filezilla FTP Server.

 

I had in the past bad experiences using Solarwinds TFTP Server and used for example 3CDamon.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎07-12-2011 12:41 PM

HP Recommended

Hello Sbrousse,

 

hello and welcome to the Polycom Community.

 

Please follow this guide that explains in the language section how to load a Firmware via the Filezilla FTP Server.

 

I had in the past bad experiences using Solarwinds TFTP Server and used for example 3CDamon.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎07-12-2011 05:39 PM - last edited on ‎08-01-2024 10:34 AM by Level 14

HP Recommended

01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server


Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Hi Sbrousse,

We also now have a public boot server, if you wish to use it instead to upgrade your phone(s). Instructions are listed on the main page: <removed> 

 

Regards,
James

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