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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

I'm using a Polycom VVX500 on UCS 5.5.0.2386. I have setup an EFK with a macro as below, which works:

softkey.5.action="$S98$$Tinvite$"

The only problem is that the reference to the Speed Dial (i.e. <sd></sd> tags) is hard coded, and i need to make it variable (i.e. so the user is prompted for the numeric value of the <sd></sd> that gets used in the macro).

 

 

I have also tried setting up some code using efk.efklist and efk.efkprompt and then calling the macro associated with the efk.efklist from softkey 5 using softkey.5.action="!macro".

The efk.efklist and efk.efkprompt calls all work correctly, but I can't work out how I reference the digits recorded from the user input as part of the efk.efkprompt, and insert them into:

softkey.5.action="$S{captured_numeric_user_input_from_efk.efkprompt}$$Tinvite$"

How can i make the speed dial index input dynamic based on user input for softkey 5?

Thanks

 

3 REPLIES 3
HP Recommended

Hello @Chris87,

welcome to the Polycom Community.

To my knowledge you cannot do this via an EFK i.e. use a Prompt to parse a Speed Dial Index.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Okay, that seems like a bit of a limitation, but if thats the way it is, that's the way it is.

 

As an alternative, can you think of a way of making a macro that searches the local contact directory for a user entered 4 digit number and then automatically places a call to the first matching entry?

HP Recommended

Hello @Chris87,

I think you simply overestimate the capability of EFK.

 

EFK is a very simple and basic way to automate key presses, The EFK FAQ and/or the Admin Guide have examples what it can do.

 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.