• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
What’s new in Poly Rove 8.0.9, Click here to check it out!
Locked

‎03-28-2024 07:52 PM

HP Recommended
Product: Edge B20

Using Edge B20 for the past week or two, all fine except this strange issue of going to silent mode after about 24 hours.  Basically, it receives the call and display LED is glowing and displays the call info also, but there is no ring sound even though volume is set to 8.  Even increasing the volume using buttons will not help, only way is reboot the phone. 

 

After reboot, it will continue to work fine till evening, then next day morning same issue. So every day morning i had to reboot as of now.

 

Installed latest firmware too, 1.1.0.6355. And same symtom.

 

R

Tags (1)
4 REPLIES 4

‎04-02-2024 12:32 AM

HP Recommended

Hello @smnrock ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-02-2024 12:43 AM

HP Recommended

Thank you Steffen!

 

The issue got solved after doing factory reset. 

 

Regards!

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-12-2024 10:45 PM

HP Recommended

I guess i was too early to say factory reset solved.  Now instead of one day, every three days device goes to silent.  Even trying to play ringtone directly in the device does not product any sound at max volume level itself.  Only way is to restart the phone.

 

Anyone else have similar issue?  Its very difficult to get support in the region where i'm now 😞 

Was this reply helpful? Yes No

‎04-13-2024 06:10 AM

HP Recommended

Hello @smnrock ,

 

welcome back to the HP Poly community.

 

I suggest you contact our Support organization in your region as out online support should be available anywhere in the world. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.