[FAQ] How can I Record or Playback Audio Calls?

SteffenBaierUK · ‎12-06-2013

Note: The below feature only works when using the phone in openSIP and not using native Android Microsoft Teams, Zoom or others

Playback of recorded files can occur on the phone as well as on other devices, such as a Windows® or Apple® computer using an application like Windows Media Player® or iTunes

Note: Informing Parties When You Are Recording calls
Federal, state, and/or local laws may legally require that you to notify some or all of the call parties that you are recording.

Activation:

UCS 4.x.x or UCS 5.x.x

In order to activate the Feature the below attached file can be imported via the Web Interface as explained => here <=

<usb feature.callRecording.enabled="1"/>

UCS 3.3.x

<usb feature.callRecording.enabled="1"/>

To activate the Feature the below attached file needs to be loaded via a configuration file as explained => here <=

SIP 3.2.x or older

feature.17.name="call-recording" feature.17.enabled="1"

The above parameter is included in the sip.cfg and needs to be set to enable by adding this to the configuration.

USB Recording and Playback:

Once a USB stick is plugged into the Phone a USB Icon appears and the free space is displayed

Once the call is in a connected state the recording option is displayed via a softkey (you may have to press the more softkey first)

Press Start to begin the recording

During the recording a Stop or Pause Softkey is being displayed

If Paused the recording can be Resumed

Depending on the Phone model either the Menu or the USB Key accesses the Removable Storage Menu

Recorded files are shown

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎03-13-2016

A RealPresence Trio 8800 can be used to utilize a USB stick for Audio Recording and Playback.

The above describes in detail the functionality itself and the attached file usb_recording.cfg can be imported via the Web Interface if a Provisioning Server is not implemented.

Plugging in a USB stick shows the recording capacity

Once the call is in a connected state the “Hamburger” Menu will have the recording Option

Going back into this Menu will allow to Start the recording

Going back into this Menu again will present further Stop or Pause options.

The recording status is displayed in the Top Menu Bar

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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