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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-22-2014 10:12 AM

HP Recommended

The Phone will automatically always attempt to seize a line if the Handset is lifted. This may sometimes not desirable.

 

Using the below Parameter prevents the phone from doing so:

 

<polycom up.offHookAction.none="1" />

 

  • Using UCS 4.0.0 or newer the unzipped attached file can simply be imported via the web interface

  • Using a Software UCS 3.3.x or older (SIP 3.2) the change needs to be made to a configuration file or changed in the phone1.cfg

 

NOTE: Please be aware that the autoOffHook Parameter will be affected by this (Speaker and Headset will still work!

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
autoOffHookAction.zip
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