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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-27-2012 06:08 AM - edited ‎08-01-2024 10:30 AM

HP Recommended

If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"

 

The above simply means that the phone is required to load a compatible UCS / SIP Software from a local provisioning server to return to a working state.

 

TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone, Edge E or Poly Trio!

 

NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!

 

Simply restart the phone and then press:

 

  • Cancel

    image
  • Select Setup

    image

  • or simply Setup (depending on the software Version) and enter the Menu.

    image

NOTE: The standard Password is 456 and more details can be found => here <=

 

image

  • Select Provisioning Server
    image
  • Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.
  • image

 

01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server


Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=

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